Lugg

Lugg employee review

Lugg is a moving app that enlists freelancers to deliver furniture from retail stores, equivalent to IKEA and Pottery Barn, and help people move. Nevertheless, the location demands loads from freelancers and appears to pay a pittance.

How Lugg works

If you would like to apply to work with the corporate, you enroll on the web site and say whether or not you’ve gotten a truck. A truck will not be required.

What’s required is that:

• it’s essential to give you the option to lift 100 kilos, without assistance;
• pass a background check;
• have a 12 months of customer support experience.
• a sensible phone, with unlimited data
• for those who’re a driver (versus a helper, who doesn’t have a truck), you furthermore mght need auto insurance

Once accepted….

Assuming you’ve gotten all those things and are accepted into this platform, the location will apparently ask you to enroll in set shifts. You establish the shifts you’re willing to work. But, you apparently must commit to those hours — to the degree that you simply’re expected to sit down in your truck, able to go — no matter whether or not there’s work available.

If no jobs come up during that time-frame, it’s essential to remain on call, but you’ll earn nothing.

If a job is up to now away and so low-paying that it might be uneconomic so that you can take your truck there, it’s essential to accept the shift anyway or face suspension or “deactivation.” Some staff say the quantity they earn is barely enough to pay for gas. Even in the perfect of circumstances, your earnings after expenses are unlikely to even amount to minimum wage.

Labor violations

Sound like a miserable gig? It does to us. Furthermore, we consider that the best way this company treats freelancers crosses a line from being merely abusive to truly breaking labor laws.

Here’s why: Federal labor law differentiates employees and independent contractors based on who has control in the connection. (Take a look at our “Worker vs. Freelancer Quiz” here.)

The short version is that this: If you happen to are capable of cherry pick the work you’re taking, work if you want and the way you would like, you’re an independent contractor. Nevertheless, if the corporate tells you what to do and how one can do it, you’re an worker.

Drivers and helpers consistently say in reviews that this company tells them what to do, when and the way — from what gigs to take to how one can wrap furniture. Any employee who deviates from what the corporate says they need to do gets penalized — suspended or deactivated.

That appears like Lugg an employer to us. And people suspensions and deactivations are akin to being fired.

Why must you care?

As an worker, you’re entitled to not less than minimum wage. If you happen to work greater than 40 hours in per week or greater than 8 hours in a day, you’re entitled to time beyond regulation, too. Since former staff say they often make as little as $4.50 an hour, we’d advise any former Lugger to contact their local Department of Labor and ask for the enforcement division. If you’ve gotten kept good records, you could give you the option to file a claim for back wages.

Pay

The one positive about this company is that it guarantees to pay you immediately following a shift by direct deposit.

Recommendations

There are dozens of moving apps, where drivers and helpers are literally treated fairly. These include GoShare, HireAHelper, CitizenShipper and uShip. All of those sites are higher places to secure a moving job. (You will have a truck with CitizenShipper and uShip, nonetheless.)

What their staff say (from Indeed)

I used to work for Lugg as an independent driver across the DC area. I can say they’re the worst delivery platform that exists. Their platform works by assigning you 8-hour shifts which you’d only get about
$80 value of labor from between you and your helper. 

They treat you want you’re an worker — expect you to work as an worker. But, when convenient for them, they treat you want an independent contractor. For Lugg, it’s the perfect of each worlds. They don’t must pay medical health insurance or advantages since you’re a 1099. They expect you to work a 7-hour shift. And after they don’t have work, you sit there and wait for a job.

Rotten pay

The benefit of Lugg is you possibly can pick the times you want to to work. The bad thing is the pay. Normally barely enough for gas.

You’ll do a whole lot of driving for little or no pay. After per week of labor, after paying for gas, I used to be making $4.50 an hour. Had 1 job I used to be sent to that was 1 hour and 45 minutes of driving, and customer canceled 5 minutes before I arrived. For all that driving I used to be not paid. By the point you work in wear and tear in your vehicle, you’re losing money driving for Lugg.

Long drives; little support

Lugg will send you literally 100 miles away sometimes and never pay for gas. If you happen to ask a matter thru text or email (because there isn’t a way for drivers to talk to support even in emergencies) the response is all the time the identical: “Just do it!” They treat their drivers and helpers with complete disdain.

Helper’s view

The job requires you to do anything and the whole lot they send your way.

There isn’t a declining jobs. As a helper you could find yourself sitting for hours on end with no pay. So it’s very likely you find yourself making lower than minimum wage on days when no work is out there. Or they send you out of your area and spend 2 to three hours in traffic for what could also be 20 dollars gross.

You’ll be able to be driver or good helper but they still will come at you with disrespect and suspend you for any reason. You’re at their disposal. The one time they wish to be nice is after they actually need you and wish to supply the fellows a bonus, especially on weekends. Apart from that you simply’re nothing but a number.

Rotten pay

Biggest grievance is the pay. Lugg takes the largest percentage. Whilst a driver you’re only ever gonna make about 30%. Helpers rise up to 23%. This implies you possibly can spend hours on a job and never make it value your time.

They bully you into jobs and force you to simply accept any and the whole lot that comes your way. Even when it’s hours away and never to your vehicle size. They label everyone as independent contractors but treat everyone as employees. Especially in California this seems morally grey and unethical.

From the Apple AppStore:

This can be a horrible company to drive for. They make you sit there with a partner within the truck for a complete 8 hour slot without getting paid if it’s a slow day. With every other app, your time is yours unless you’ve gotten a task that you simply accepted. On top of that, they suspended me without notice resulting from them checking out that I didn’t wrap an item in stretch wrap. I signed up for this in 2020 when that was NOT a requirement they usually never told me they added that as one. And so they expect the driving force to pay for it if you literally lose money some days resulting from pay not outweighing these high gas expenses.

I used to be suspended resulting from not competing my first haul. The helper they paired me with canceled last min. They messaged me and informed me. Out of the blue I’m getting a text from a complete stranger saying they’re on the task. Then wanted me to drive 20 miles to choose them up in order that they could help with the gig.

11/6/2023